What is included in the rental rate?
- Unlimited kilometres
- Vehicle insurance (excess applies – see Insurance section for more details)
- Extra driver fees
- One way fees
- Airport transfers on pick up and drop off.
- Customer Care 24 hour road service helpline (toll free)
- 12.5% GST
- Travel Wallet including road maps and travel information & discounts to leading attractions
- Supermarket discount card
Do I need a special licence to drive the car?No, all you need is a current and full motor vehicle licence which must be presented when you pick up your Britz Campervan. If your licence is not in an English format, it must be accompanies by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
How old do I need to be to drive the car?A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit. Top
What is the minimum rental duration?Minimum rental period is three days and rental days are calculated on a 24 hour basis.
One-way rentals from the North Island to the South Islandare subject to a 7 day minimum.
Please note that minimum rental period is subject to change during peak periods.
Can I pick up and drop off a Britz Rental Car at the airport?Our Queenstown branch is located at the airport. We provide free airport transfers for our Auckland and Christchurch branches, which are both very close to the airport.
Do I have to pay for more than one driver?Top
What Accident Protection/Insurance Cover Options do you offer?Top
What happens if I cancel my booking?There are no cancellation fees for your Britz rental car.
What Credit Cards do you accept?We accept Visa Card, MasterCard and American Express. Please note, a non-refundable surcharge of 2% will apply to all credit card transactions. This includes all debited bonds (plus any other credit card transactions) in addition to the bond amount. This surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.
Do you have any vehicles with automatic transmission?Yes, all our Rental Cars are automatic tranmission, the exception is the Economy Car which is either manual or automatic transmission.
Can a baby seat be fitted?A Baby or Booster seat can be fitted in all Britz Rental Cars. We recommend you pre-book baby seat.
Are there any roads I cannot drive on?Our vehicles can be driven on any sealed/bitumen or well-maintained roads. You are not allowed to drive on Skippers Road (Queenstown), Ball Hut Road, (Mt. Cook), Ninety Mile Beach (Northland), North of Colville Township (Coromandel Peninsula) and the Bluff Road that runs between Kuatunu and Mataurangi.
Can I pick-up and drop-off outside of branch opening times?No, after hours vehicle collection and return is not available. Vehicles must be collected and returned within business hours.
Do you have any Vehicle Assistance while I am on the road?Yes, we do. Please phone tollfree at any time within 24 hours to give us the opportunity to solve the issue.
North Island Customer Care: 0800 831 900
South Island Customer Care: 0800 304 304
Our Customer Care Partners are also familiar with the Britz vehicles and can help you out on the road. Look out for the Customer Care sign.
DISCLAIMERIllustrations and text in any of our documentation, brochures and this website are subject to change. Images are a representation only of the vehicles and products depicted. Variances in vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or changes to the vehicle design made by the manufacturer. |