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Frequently Asked Questions

​Campervans FAQ

  • What is included in the Britz Campervan rental rate?

    Rates include:

    • Unlimited kilometres
    • All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the liability”) which can be reduced, see Accident Liability page for details
    • Kitchen equipment
    • General equipment
    • 15% GST
    • 24 hour Customer Care helpline
    • Travel Wallet including road maps, travel information and discounts to leading attractions
    • Airport transfer upon vehicle collection and return
    • Linen and bedding kit
    • Extra driver fees
    • Tourism Radio
    • Driver goes free to Waitomo Glowworm Caves
    • Supermarket Discount Card
  • What is the Britz Bonus Pack?

    To make things even easier, we have bundled everything up for you, including full vehicle protection coverage, in the Britz Bonus Pack, for one simple daily fee in addition to the rental rate.

  • What do I get in a Britz Campervan?

    When you get your Britz Campervan you’ll find a gas stove and fridge and even a microwave, toilet and shower in most models.

    Cooking and entertainment
    • Cutlery and cooking utensils
    • Plates, bowls, cups
    • Wine and drinking glasses
    • Coffee plunger
    • Bottle/can opener
    • Mixing bowls
    • Colander
    • Casserole dish
    • Saucepans and frying pan
    • Chopping board
    • Electric jug and gas kettle
    • Tea towel
    • Electric Toaster
    • Microwave safe storage containers


    Sleeping & Bathroom
    • Pillows and pillowcases
    • Duvet (doona)
    • Bed sheet
    • Bath towel
    Linen and bedding is provided for the number of people in the vehicle

    General Inclusions
    • Dustpan and brush
    • Fire extinguisher
    • Bucket and hose
    • Matches
    • Clothes line and pegs
    • Clothes hangers
    • Biodegradable toilet chemicals (for applicable vehicles)
    • Dishwashing liquid sachet
    • Dishwashing cloth and scourer sponge
    • Bin and degradable bin liner
    • Toilet roll (for applicable vehicles)
    • Quick Reference Vehicle User Guide
    • First Aid Kit is supplied in the vehicle (to be purchased if opened)

     

    We also have an extensive range of additional hire items including picnic tables, picnic chairs and baby seats.

    We highly recommend you pack your belongings into soft bags instead of suitcases as they take up less room and can easily fit into the storage compartments in the campervans.

  • Do I need a special licence to drive a Britz?

    If you are a holder of a valid and current overseas car licence (equivalent to a New Zealand Class 1),
    you can drive any of our campervans which are all under the maximum gross laden weight limit allowed of 6,000 kg.

    A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English, it must be accompanied by an accredited English translation. The translation must be provided by a NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if in English).

    You must comply with the following conditions:

    • you have a current and valid overseas licence or driver permit, and
    • you haven’t been given a disqualification or suspension in New Zealand, and
    • you came into New Zealand less than 12 months ago, and
      your overseas licence is in English, or you have an accurate translation, and
    • you haven’t been granted a New Zealand driver licence since you last entered New Zealand.

    To find an authorised and approved translation service in New Zealand please follow this link:

    http://www.nzta.govt.nz/licence/residents-visitors/translators.html

  • How old do I need to be to drive the Britz?

    Drivers must be 21 years of age or over.

  • What is the minimum rental duration?

    For pick ups from 01 April 2015 to 31 March 2016

    The minimum rental period for Campervans is 5 days, based on a calendar day. Hires with a collection date between 20 December and 10 January will require a minimum hire of 10 days.

    Minimum rental for all hires is 10 days, when a vehicle is being collected from the North Island and returned to the South Island between October through to March.

    Minimum rental periods are subject to change during peak periods.

    For pick ups from 01 April 2016 to 31 March 2017

    ​​​​Minimum rental period is 10 days for hires where travel dates include 20 Dec to 10 Jan.

  • Can I pick up the Britz in one city and drop it off in another?

    For pick ups from 01 April 2015 to 31 March 2016

    One-way rentals are available between all branch locations.

    • A one-way rental fee of NZ$100 applies where pick up originates from Auckland and returns to Christchurch or Queenstown, where pick up is between 01 April and 30 September.
    • A one-way rental fee of NZ$300 applies where pick up originates from Auckland and returns to Christchurch or Queenstown, where pick up is between 01 October and 31 March.
    • A one-way rental fee of NZ$250 applies where pick up originates from Christchurch or Queenstown and returns to Auckland, where pick-up is between 01 October and 31 March.
    The one-way fee is included in the Britz Bonus Pack.
     

    For pick ups from 01 April 2016 to 31 March 2017 

    • One way fee of $100 applies where pick up originates from AKL and returns to CHC/ZQN(between 1 Apr to 30 Sep)
    • One way fee of $250 applies where pick up originates from AKL and returns to CHC/ZQN(between 1 Oct to 30 Mar)
    • One way fee of $150 applies where pick up originates from CHC/ZQN and returns to AKL 
  • Can I pick up or drop off my Britz at the airport?

    We provide FREE airport to branch and branch to airport transfers on the day of arrival and departures for our Auckland and Christchurch and Queenstown branches.

  • What time can I pick up and drop off my Britz?

    Britz branches are open daily from 08:00 to 16:30, 7 days a week except Christmas Day (25th of December), when all Britz branches are closed.

    We suggest you allow one hour for the check-in/check-out process. To save time you can fill out our online pre-registration form. By providing us with your details in advance our branch staff can process your rental vehicle faster, allowing you to get on the road with a minimal wait time.

    The Conditions Flyer (that will be presented to you to sign at time of pick-up) is also available for you to read here prior to arrival.

    NZ$50 surcharge will apply to all rentals picking up and/or dropping off on the following public holidays;

    • New Year’s Day (1st January)
    • Day after New Year’s Day (2nd January)
    • Waitangi Day (6th February)
    • Good Friday (3rd April and 25th March)
    • Easter Monday (6th April and 28th March)
    • ANZAC Day (25th April)
    • Queen’s Birthday (1st June)
    • Labour Day (26th October)
    • Boxing Day (26th December) 
  • Can I change the vehicle type that I originally booked?

    If you would like to take a larger vehicle and your preference is available, the additional charge will be taken when you pick the vehicle up. If you want to downgrade to a smaller vehicle, you will not be given any refund.

  • What should I pack?

    ​When trying to decide what to take away with you we advise soft bags over hard covered suitcases. A soft bag is much easier to store while travelling. For more tips on what to pack click here.

    This is just a summary of the rental information. For full terms and conditions please refer to the Rental Agreement tab on each vehicle page.

  • Can I change the date and destination of drop-off during my hire?

    If you want to extend your hire, you must get authorization from the Britz Reservation or Scheduling departments, as it will be due to availability. The extra cost of the rental will be charged to your credit card.

    If you return the vehicle early, for any reason, there is no refund.

    If you want to change the destination of drop-off, you must get authorisation first from the Reservation or Scheduling departments. An additional charge of up to NZ$750 may apply.

  • ​What is the road user charge recovery fee?

    The Road User Charge Recovery Fee is payable on diesel vehicles upon vehicle return. The Road User Charge Recovery Fee is included in the cost if the Britz Bonus Pack is selected. 

    The charges per 100km are listed below:

     

    2 Berth Unleaded Petrol:NIL
    2 Berth DieselNZ$6.22 per 100km
    Voyager:NZ$6.22 per 100km
    2 Berth Toilet/Shower:NZ$6.22 per 100km
    4 Berth Auto:NZ$6.62 per 100km
    4 Berth Manual:NZ$6.62 per 100km
    6 Berth:NZ$6.62 per 100km

     

    Britz reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

  • Do I have to pay for more than one driver?

    No, this fee is included in the rental rate.

    For pick ups from 01 April 2016 to 31 March 2017
    An extra driver​ fee applies per driver, per hire.
    Fee is $1 per day with a maximum charge of $30.00.​

  • Do I get any discounts for hiring in Australia and New Zealand?

    Yes you do. Consecutive campervan hire in Australia and South Africa for Britz, maui, KEA Mighty, and in New Zealand for Britz, maui, KEA, United, Alpha and Mighty can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled. 2WD car hire cannot be combined with any campervan hire to qualify for longer-term discounts.

  • What Liability Cover options do you offer?

    We have a number of different vehicle protection options for you to choose from. View our vehicle protection options here.

  • What Credit Cards do you accept?

    We accept credit cards/debit cards from Visa Card, MasterCard and American Express. Please note, a non-refundable surcharge of 2% will apply to all Visa and Mastercard credit card/debit card transactions. A 4.6% fee is applicable to American Express cards/debit cards.

  • What happens if I cancel my booking?

    If you cancel your Britz Campervan, the following fees will apply:

    If cancelled up to 22 days prior to pick-up .............. No Fee
    If cancelled from 21 to 7 days prior to pick-up ........ 20% of Rental
    If cancelled 6 to 1 days prior to pick-up ..................50% of Rental
    If cancelled on day of pick up or No-Show .............. 100% of Rental
    If vehicle is returned early for any reason .............. No refund available for the unused days

  • Can a baby seat be fitted to any of your campervans?

    All children under the age of 7 must be properly restrained by an approved child restraint.

    Child seats (approximate age birth – 3 years) and Booster seats (approximate age 4 + years) can only be fitted to the rear seats of all campervans.

    Specific details on which vehicles can have child or booster seats fitted can be found in the vehicle specification table or by asking your consultant.

  • Are there restrictions on where I can drive a Britz?

    Pick ups between 1 April 2015 - 31 March 2016

    Campervans can be driven on any sealed/bitumen or well maintained roads.  You are not allowed to drive on Skippers Road (Queenstown), the Crown Range Road (Queenstown), Ball Hutt Road, (Mt Cook), Ninety Mile Beach (Northland) and North of Colville Township (Coromandel Peninsula).​


    Pick ups between 1 April 2016 - 31 March 2017

    Campervans can be driven on any sealed/bitumen or well maintained roads.  You are not allowed to drive on Skippers Road (Queenstown), the Crown Range Road (Queenstown), Ball Hutt Road, (Mt Cook), Ninety Mile Beach (Northland) and North of Colville Township (Coromandel Peninsula).​


    From 1 June 2016 to 31 October 2016​, campervan can not be driven on All ski field access roads.​

  • Where can I camp in the Britz?

    New Zealand has an extensive network of holiday parks in all major tourist centres and in most towns. We recommend all Qualmark rated holiday parks. They offer excellent recreational facilities, as well as resources to dispose of your waste water. They also have provisions for you to plug the vehicle into 240V mains power.

  • How long does the battery system last?

    Britz vehicles have two batteries – one to run the engine and the other to operate the living equipment such as the fridge and lights. This battery will remain charged for approximately 12 to 14 hours.  If you flatten the battery you can switch on the engine to start it again, but, you will need to plug the vehicle into 240V mains power for the battery to fully recharge. We recommend you stay in Holiday Parks to charge the battery every night (you will at least need to charge it every second night).

  • Do you have any vehicles with automatic transmission?

    The Britz HiTop, Britz Voyager, Britz Venturer, Britz Explorer Auto and Britz Frontier all have automatic transmission.

  • Do you have any Vehicle Assistance while I am on the road?

    Yes, we do. Please phone tollfree at any time within 24 hours to give us the opportunity to solve the issue.

    On Road Care NZ: 0800 788 558

  • ​Does Britz offer long hire discounts?

    We love Long Hire Rentals! Contact us for the best quote for hires 50 days or longer and benefit from our Long Hire Super Service.

    All rentals 50 days or longer (including multiple rentals) will have the added advantage of:

    Linen Exchange Service - Britz customers may exchange their linen and bedding during their rental at any time at any Britz branch.

    Free Extra Linen per bed

    Valet Service - customers may visit any Britz location while on hire to have their vehicle detailed. Please call ahead by a minimum of 48 hours for this service.

    Vehicle Safe Service Check - customers may visit any Britz location while on hire to have checks carried out on oil and water, visual brake pads, tyre and windscreen wiper blades. Please call ahead by a minimum of 48 hours for this service.

    LPG Gas Bottle Exchange - allows the customer to swap the LPG Gas bottle at any time at any of our branches. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility.

  • ​Does Britz offer Earlybird Discount?

    Yes. An Early Bird discount of 5% off the daily vehicle rate will apply to bookings made 120 days or more before the travel date of booking. This discount does not apply to the Britz Bonus Pack. The Early Bird discount can be combined with longer term hire discounts.

  • IMPORTANT

    The purpose of this page is to answer frequently asked questions we receive from customers. For full Britz Campervan Terms and Conditions, please read the Britz Rental Agreement relating to the dates of you travel.

  • DISCLAIMER

    Illustrations and text in any of our documentation, brochures and this website are subject to change. Images are a representation only of the vehicles and products depicted. Variances in vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or changes to the vehicle design made by the manufacturer.

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