Frequently Asked Questions 

Rates include:

• Unlimited kilometres
• Vehicle insurance (excess applies. See Insurance question below)
• Kitchen equipment
• General equipment
• 12.5% GST
• 24 hour Customer Care helpline
• Travel Wallet including road maps, travel information and discounts to leading attractions
• Supermarket Tourist Card
• Airport transfer upon vehicle collection and return (except Wellington)
• Linen and bedding kit
• Extra driver fees

To make things even easier, we have bundled everything up for you, including full vehicle protection coverage, in the Britz Bonus Pack, for one simple daily fee in addition to the rental rate.

When you get your Britz Campervan you’ll find a gas stove and fridge and even a microwave, toilet and shower in most models.

We also have an extensive range of additional hire items including picnic tables, picnic chairs and baby seats.

We highly recommend you pack your belongings into soft bags instead of suitcases as they take up less room and can easily fit into the storage compartments in the campervans.

No, all you need is a current and full motor vehicle licence which must be presented when you pick up your Britz Campervan.  If your licence is not in an English format, it must be accompanies by a current international driving permit issued in the same country as the driver’s licence was issued.  An accredited English translation will be accepted in lieu of an international driving permit.

Drivers must be 21 years of age or over. If you are over the age of 75 years, a medical certificate is required at time of vehicle collection stating you are fit to drive for the duration of the hire is required.

The minimum rental period for Campervans is 5 days, based on a calendar day. Hires with a collection date between 23 December and 10 January will require a minimum hire of 10 days. 

Minimum rental for all hires is 10 days, when a vehicle is being collected from the North Island and returned to the South Island between October through to March.

Minimum rental periods are subject to change during peak periods.

One-way rentals are available between all branch locations. A one-way rental fee of NZ$250 is charged for rentals between the North and South Island (and vice versa), where pick-up is between 01 October and 31 March.

The one-way fee is included in the Britz Bonus Pack.

Vehicle collection and returns in Wellington & Queenstown will incur a location fee of NZ$200 ($210 from 1st April 2011). Same city pick-up and drop-off, one fee applies.

Our Queenstown branch is located at the airport! We provide FREE airport transfers on the day of arrival and departures for our Auckland and Christchurch branches, which are both very close to the airport.

Our vehicles can be picked up or dropped off between 8:00am and 4:30pm daily (Queenstown closes at 5pm in winter). All Britz branches are closed on 25 December.

We suggest you allow one hour for the check-in/check-out process. To save time you can fill out our online pre-registration form. By providing us with your details in advance our branch staff can process your rental vehicle faster, allowing you to get on the road with a minimal wait time.

The Conditions Flyer (that will be presented to you to sign at time of pick-up) is also available for you to read here prior to arrival.

If you would like to take a larger vehicle and your preference is available, the additional charge will be taken when you pick the vehicle up. If you want to downgrade to a smaller vehicle, you will not be given any refund.

If you want to extend your hire, you must get authorization from the Britz reservation or scheduling departments, as it will be due to availability. The extra cost of the rental will b e charged to your credit card.

If you return the vehicle early, for any reason, there is no refund.

If you want to change the destination of drop-off, you must get authorisation first from the reservation or scheduling departments. An additional charge of up to NZ$700 may apply.

It is a government tax and is calculated and collected on return of your vehicle as follows:

The rates are subject to government changes and apply to Campervans only. The diesel recovery Tax is included in the Britz Bonus Pack.

No, this fee is included in the rental rate.

Yes you do. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If you make another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period, however, the original booking/s will not qualify for a discount if applicable.

2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

We have a number of different vehicle protection options for you to choose from. View our vehicle protection options here.

We accept Visa Card, MasterCard and American Express. Please note, a non-refundable surcharge of 2% will apply to all Visa and Mastercard credit card transactions. A 4.5% fee is applicable to American Express cards.

If you cancel your Britz Campervan or 4WD, the following fees will apply:

If cancelled up to 22 days prior to pick-up .............. No Fee
If cancelled from 21 to 7 days prior to pick-up ........ 20% of Rental
If cancelled 6 to 1 days prior to pick-up ..................50% of Rental
If cancelled on day of pick up or No-Show .............. 100% of Rental
If vehicle is returned early for any reason .............. No refund available for the unused days

Booster seats can be fitted to all Britz vehicles.

Baby seats can be fitted on the rear seats in the Britz Voyager, Explorer, Frontier and Adventurer 4WD. In the HiTop and Elite, baby seats need to be fitted to the front passenger seat.

Whilst it is legal for a child under six to sit in the front passenger seat, Britz does not recommend any child under 8 years sits in the front seat. We recommend a vehicle where the baby seat is fitted on the rear seats.

Britz offers baby and booster seats for hire if you need one. For specific details about where your child will sit during travel, please ask your consultant.

2WD campervans can be driven on any sealed/bitumen or well-maintained roads. You are not allowed to drive on Skippers Road (Queenstown), Ball Hut Road, (Mt. Cook), Ninety Mile Beach (Northland), North of Colville Township (Coromandel Peninsula) and Bluff Road that runs between Kuatunu and Mataurangi.

New Zealand has an extensive network of holiday parks in all major tourist centres and in most towns. We recommend all Qualmark rated holiday parks. They offer excellent recreational facilities, as well as resources to dispose of your waste water. They also have provisions for you to plug the vehicle into 240V mains power.

Britz vehicles have two batteries – one to run the engine and the other to operate the living equipment such as the fridge and lights. This battery will remain charged for approximately 12 to 14 hours.  If you flatten the battery you can switch on the engine to start it again, but, you will need to plug the vehicle into 240V mains power for the battery to fully recharge. We recommend you stay in Holiday Parks to charge the battery every night (you will at least need to charge it every second night).

Yes, we do. Please phone tollfree at any time within 24 hours to give us the opportunity to solve the issue.

North Island Customer Care: 0800 831 900
South Island Customer Care: 0800 304 304

Our Customer Care Partners are also familiar with the Britz vehicles and can help you out on the road. Look out for the Customer Care sign.

The purpose of this page is to answer frequently asked questions we receive from customers. For full Britz Campervan and 4WD Terms and Conditions, please read the Britz Rental Agreement relating to the dates of you travel.

Illustrations and text in any of our documentation, brochures and this website are subject to change. Images are a representation only of the vehicles and products depicted. Variances in vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or changes to the vehicle design made by the manufacturer.