Frequently Asked Questions 

Rates include:

• Unlimited kilometres
• All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the liability”) which can be reduced, see Accident Liability page for details
• Kitchen equipment
• General equipment
• 15% GST
• 24 hour Customer Care helpline
• Travel Wallet including road maps, travel information and discounts to leading attractions
• Airport transfer upon vehicle collection and return
• Linen and bedding kit
• Extra driver fees
• Tourism Radio
• Driver goes free to Waitomo Glowworm Caves

To make things even easier, we have bundled everything up for you, including full vehicle protection coverage, in the Britz Bonus Pack, for one simple daily fee in addition to the rental rate.

When you get your Britz Campervan you’ll find a gas stove and fridge and even a microwave, toilet and shower in most models.

We also have an extensive range of additional hire items including picnic tables, picnic chairs and baby seats.

We highly recommend you pack your belongings into soft bags instead of suitcases as they take up less room and can easily fit into the storage compartments in the campervans.

A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English, it must be accompanied by an accredited English translation. The translation must be provided by a NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if in English).

Drivers must be 21 years of age or over.

The minimum rental period for Campervans is 5 days, based on a calendar day. Hires with a collection date between 20 December and 10 January will require a minimum hire of 10 days.

Minimum rental for all hires is 10 days, when a vehicle is being collected from the North Island and returned to the South Island between October through to March.

Minimum rental periods are subject to change during peak periods.

One-way rentals are available between all branch locations. A one-way rental fee of NZ$300 is charged for rentals between the North and South Island (and vice versa), where pick-up is between 01 October and 31 March.

The one-way fee is included in the Britz Bonus Pack.

Vehicle collection and returns in Queenstown will incur a location fee of NZ$210. Same city pick-up and drop-off, one fee applies.

We provide FREE airport to branch and branch to airport transfers on the day of arrival and departures for our Auckland and Christchurch and Queenstown branches.

Britz branches are open daily from 08:00 to 16:30 7 days a week except Christmas Day (25th of December), when all Britz branches are closed.

We suggest you allow one hour for the check-in/check-out process. To save time you can fill out our online pre-registration form. By providing us with your details in advance our branch staff can process your rental vehicle faster, allowing you to get on the road with a minimal wait time.

The Conditions Flyer (that will be presented to you to sign at time of pick-up) is also available for you to read here prior to arrival.

A $50 surcharge will apply to all rentals picking up and/or dropping off on National public holidays;

• New Year’s Day (1st January)
• Day after New Year’s Day (2nd January)
• Waitangi Day (6th February)
• Easter Monday (1st April)
• ANZAC Day (25th April)
• Queen’s Birthday (3rd June)
• Labour Day (28th October)
• Boxing Day (26th December) 

Note: Although there will be a surcharge for Good Friday 2014, it does not fall within the Britz 2013 / 2014 travel season.

If you would like to take a larger vehicle and your preference is available, the additional charge will be taken when you pick the vehicle up. If you want to downgrade to a smaller vehicle, you will not be given any refund.

If you want to extend your hire, you must get authorization from the Britz reservation or scheduling departments, as it will be due to availability. The extra cost of the rental will b e charged to your credit card.

If you return the vehicle early, for any reason, there is no refund.

If you want to change the destination of drop-off, you must get authorisation first from the reservation or scheduling departments. An additional charge of up to NZ$700 may apply.

The Road User Charge Recovery Fee is payable on diesel vehicles upon vehicle return. The Road User Charge Recovery Fee is included in the cost if the Britz Bonus Pack is selected. 

The charges per 100km are listed below:

Britz reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

No, this fee is included in the rental rate.

Yes you do. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If you make another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period, however, the original booking/s will not qualify for a discount if applicable.

2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

We have a number of different vehicle protection options for you to choose from. View our vehicle protection options here.

We accept Visa Card, MasterCard and American Express. Please note, a non-refundable surcharge of 2% will apply to all Visa and Mastercard credit card transactions. A 4.5% fee is applicable to American Express cards.

If you cancel your Britz Campervan or 4WD, the following fees will apply:

If cancelled up to 22 days prior to pick-up .............. No Fee
If cancelled from 21 to 7 days prior to pick-up ........ 20% of Rental
If cancelled 6 to 1 days prior to pick-up ..................50% of Rental
If cancelled on day of pick up or No-Show .............. 100% of Rental
If vehicle is returned early for any reason .............. No refund available for the unused days

Child seats (approximate age birth - 3 years) can only be fitted to the rear seats of all campervans

Britz recommend that Booster seats (approximate age 4 + years) be fitted to the rear seats of the campervan, but may be fitted to the front passenger seat if there is no front passenger seat airbag.

Specific details on which vehicles can have Child seat or Booster seat fitted can be found in the vehicle specification table or by asking your consultant.

Britz offers child and booster seats for hire if you need one.

2WD campervans can be driven on any sealed/bitumen or well-maintained roads. You are not allowed to drive on Skippers Road (Queenstown), Ball Hut Road, (Mt. Cook), Ninety Mile Beach (Northland), North of Colville Township (Coromandel Peninsula) and Bluff Road that runs between Kuatunu and Mataurangi.

New Zealand has an extensive network of holiday parks in all major tourist centres and in most towns. We recommend all Qualmark rated holiday parks. They offer excellent recreational facilities, as well as resources to dispose of your waste water. They also have provisions for you to plug the vehicle into 240V mains power.

Britz vehicles have two batteries – one to run the engine and the other to operate the living equipment such as the fridge and lights. This battery will remain charged for approximately 12 to 14 hours.  If you flatten the battery you can switch on the engine to start it again, but, you will need to plug the vehicle into 240V mains power for the battery to fully recharge. We recommend you stay in Holiday Parks to charge the battery every night (you will at least need to charge it every second night).

Our Britz fleet has a mixture of both automatic and manual transmissions, depending on vehicle type. Please speak to a Britz consultant for further information.

Yes, we do. Please phone tollfree at any time within 24 hours to give us the opportunity to solve the issue.

Customer Care: 0800 831 900

The purpose of this page is to answer frequently asked questions we receive from customers. For full Britz Campervan and 4WD Terms and Conditions, please read the Britz Rental Agreement relating to the dates of you travel.

Illustrations and text in any of our documentation, brochures and this website are subject to change. Images are a representation only of the vehicles and products depicted. Variances in vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or changes to the vehicle design made by the manufacturer.

We love Long Hire Rentals! Contact us for the best quote for hires 50 days or longer and benefit from our Long Hire Super Service.

All rentals 50 days or longer (including multiple rentals) will have the added advantage of:

Linen Exchange Service - Britz customers may exchange their linen and bedding during their rental at any time at any Britz branch.

Free Extra Linen per bed

Valet Service - customers may visit any Britz location while on hire to have their vehicle detailed. Please call ahead by a minimum of 48 hours for this service.

Vehicle Safe Service Check - customers may visit any Britz location while on hire to have checks carried out on oil and water, visual brake pads, tyre and windscreen wiper blades. Please call ahead by a minimum of 48 hours for this service.

LPG Gas Bottle Exchange - allows the customer to swap the LPG Gas bottle at any time at any of our branches. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility.

Yes. An Early Bird discount of 5% off the daily vehicle rate will apply to bookings made 120 days or more before the travel date of booking. This discount does not apply to the Britz Bonus Pack. The Early Bird discount can be combined with longer term hire discounts.